The terms and conditions of using CarterBryan LLC (herein referred to as “CarterBryan”) and all associated services are outlined in this Agreement. For the purpose of this agreement CarterBryan shall mean CarterBryan LLC, its representatives, Partners, Agents , Proxies or carriers.

Accessing, browsing, or otherwise using our Services indicates that you agree to the terms and conditions.

Please read this Agreement carefully before proceeding. CarterBryan LLC reserves the right to change all terms and conditions of this service at any time.

Shipments are insured automatically up to maximum value of $50.00 at no additional cost, exclusive of shipping fees.

Where shipment is insured with $100.00, the maximum claim for such goods is $500.00.

CarterBryan is an affiliate of DHL and UPS, and as such response time to customers’ enquiries may be dependent on feedback from these affiliates.

CarterBryan shall only be liable for a missing merchandise only when the package is confirmed missing by our affiliates on their tracking systems.

For missing and lost shipments, insurance will only be paid to the value of the missing items declared by the Shipper. Customers must declare the shipments in the forms provided; where such is not done and in case of missing and lost items, the value of the items will solely be at CarterBryan discretion.

For senders using a proxy, details of the shipment must be sent online to CarterBryan, otherwise, CarterBryan will not be liable for any missing or lost shipment.

CarterBryan doesn’t ship gold, money, or any other similar commodity

CarterBryan shall not be responsible for the activities of government agencies, the shipper’s duties, and taxes.

The consideration payable to CarterBryan by the Shipper for the handling of goods and related services will be in accordance with the standard tariff of CarterBryan, to be paid as determined by CarterBryan from time to time.

CarterBryan has a right to inspect the goods without prior notice to the Shipper, which includes the right to open and examine the goods.

The receiver is to ensure 100% inspection of goods and acknowledge the condition of goods before departure at the point of collection.

As security for money owed for the handling of the goods, CarterBryan shall have a lien over all goods in its possession or under its control. If any money owed to CarterBryan is not paid by the Shipper within 14 days after they have become due, CarterBryan shall be entitled without further notice to dispose of such goods in any way whatsoever.

When a customer makes an excess payment for shipment, CarterBryan will refund the excess after deduction of bank charges within 10 to 15 working days.

The Shipper shall indemnify and hold CarterBryan harmless for any loss or damage arising out of the Shipper’s failure to comply with any applicable laws or regulations.

CarterBryan reserves the right to employ subcontractors to act for it, and shall have no responsibility or liability to the Shipper for any acts or omissions of such third parties.

Customs duties and taxes may apply to your items in the destination country. CarterBryan has no control over these charges as these tariffs are determined by the customs of the destination country and payable only by receiver. CarterBryan shall not be responsible for any delays arising from customs border control. Shipper and receiver are responsible for providing all documentation needed for customs clearance. In the event the shipper or receiver fails to provide this, the shipper will be charged for the return of the shipment to the origin.

Where there is a delay on the part of the Customer, Customer shall be responsible to CarterBryan for  all the demurrage and other fees charged or incurred by CarterBryan to warehouse or store Customer’s cargo. Customers shall be responsible for additional costs incurred due to government delays such as customs.

CarterBryan shall not be liable for damage of fragile items; fragile items are sent at owner’s risk.

In the event of a legal or regulatory breach of unauthorized product laws by the government,  CarterBryan shall not be liable for confiscation or destruction of illegal or illicit items such as copied or unauthorized designer brands and other contraband by government agencies.

CarterBryan shall not be liable for loss, damage, delay or monetary losses of any type caused by: acts of God; acts of public authorities acting with actual or apparent authority; strikes; labor disputes; weather; mechanical failures; aircraft failures; civil commotions; acts or omissions of customs or quarantine officials; acts of carriers related to security; the nature of the shipment or any defects thereof; acts of public enemies; hazards incident to a state of war; acts of terrorism; or acts, defaults or omissions of the shipper, including but not limited to, inadequate or improper packaging, marking, addressing or the provision of incomplete or inaccurate shipping instructions, Documentation or related information.

CarterBryan shall not be liable for loss, damage or deterioration from delay, consequential loss or damage, damage or destruction of cargo from extremes of temperature, changes of atmospheric pressure, inherent vice or moth, insects, vermin, infestation, wear and tear or deterioration.

CarterBryan shall not be liable for loss or damage to shipping containers or any exterior packaging.